US Robotics 3Com Manuale Utente Scaricare il pdf (Pagina 22)

TROUBLESHOOTING AND HELP RESOURCES

6-1

When you try to connect to the Internet, you get the error

“modem not responding” or “modem in use.”

Possible Solutions:

• If you have an external modem, make sure that power supply is plugged into the modem

and into the electrical outlet, and make sure that the modem has been turned on.

• If you have an internal modem, check to make sure that the modem has been firmly

inserted into the appropriate slot.

• Another application may be controlling the port that the modem is using. Quit all other

applications and see if the issue persists.

The modem won’t go off hook to dial or doesn’t answer the

phone.

Possible Solutions:

• You may have plugged your modem’s phone cord into the wrong jack on the modem.

Make sure the phone cord is plugged into a jack labeled with the word TELCO or a wall

plug icon.

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US Robotics 3Com Manuale Utente Pagina 22